Crash Replacement Policy
The MVMT crash replacement policy offers original owners the chance to replace their damaged carbon frame at a reduced price. In the event of a violent crash, the force exerted on your carbon frame can lead to structural failure during continued use. MVMT crash replacement offer is valid up to 30 months after the date of purchase. You will receive an identical or equivalent frame (without components such as group set, shock/fork or cockpit) at 30% off the retail price.
Please contact us via this website to access the crash replacement policy. We will ask you questions regarding your accident and require specific information about the incident including, but not limited to time, place, circumstances, injuries, and conditions. This information will help us to examine the damaged frame and determine the outcome of our replacement policy. We will keep you informed on the status of your replacement as we finalize the process.
Should you request a complete bike, then the reduced price will be taken off of the frame amount only, or if there is a sale price you will receive that, whichever is greater.
MVMTbikes.com reserves the right to suspend this service if we detect that the damage has been caused willfully or it is of a merely optical nature. This offer is only valid for original owners. The MVMT crash replacement program cannot be used to upgrade frame models and must be exercised within 30 months of purchasing the bicycle.